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Delivery and Shipping Policy

SC BEST LINE EXPRESS SRL (magazinuldeperuci.ro), VAT No. RO32572680, headquartered at Strada Bistriței, Nr. 4, Suceava, Romania, delivers ordered products through partner courier companies.

  1. 1. PARTNER COURIERS

For order delivery we use the following courier companies:

  • Fan Courier — for domestic deliveries
  • Sameday — for domestic deliveries and easyBox
  • TNT / FedEx — for international deliveries
  1. 2. DELIVERY IN ROMANIA

2.1. Delivery timeframe

  • Orders placed before 14:00 (Monday–Friday) are dispatched the same day
  • Orders placed after 14:00 or on weekends are dispatched on the next business day
  • The standard delivery timeframe is 24–48 working hours from the moment of dispatch
  • In rural or hard-to-reach areas, the timeframe may be up to 3 business days
  • Delivery timeframes are indicative and may be affected by external factors beyond the Seller's control, such as logistical delays, weather conditions, peak periods, customs checks, or other exceptional circumstances

2.2. Shipping costs

  • Shipping via Fan Courier: 26 RON
  • Shipping via Sameday to easyBox: 22 RON

2.3. Payment methods

  • Cash or card on delivery (COD)
  • Online card (Visa, Mastercard, Maestro) through a secure payment processor
  • Bank transfer (OP) — the order is dispatched after payment confirmation
  • Payment in 2, 3 or 6 interest-free instalments via Star BT or Garanti bonus card
  1. 3. INTERNATIONAL DELIVERY

We deliver to over 40 countries, shipping cost 126 RON / 26 EUR.

  • European Union: 3–4 business days
  • Rest of Europe: 3–5 business days
  • United States, Canada, Australia: 7–14 business days
  • Asia, South America, Africa: 10–15 business days

Important: Delivery of parcels to non-EU countries may involve customs duties, local VAT, import taxes, or other additional costs imposed by the authorities of the destination country, which are the exclusive responsibility of the Buyer.
Before placing an order for delivery outside the European Union, we recommend that the Customer check the applicable customs taxes and conditions in the destination country.

  1. 4. ORDER PROCESSING

1. After placing your order, you will receive an automatic confirmation email with the product details and total amount.

2. Within a maximum of 24 working hours, the order is verified, confirmed by phone (if necessary) and prepared for dispatch.

3. Products are delivered based on stock availability at the time of order processing. If one or more ordered products are no longer available, the Customer will be informed as soon as possible.

4. In certain cases, the Seller may propose replacing the unavailable product with a similar product of equivalent quality standards. If the Customer does not wish to keep the replacement product, they have the right to return it within 14 calendar days, provided the product is in the same condition as delivered, in its original packaging with the corresponding seal.

5. Upon receiving the returned parcel, our team will carry out a brief evaluation of the products in the presence of the courier. If the product does not meet the return conditions, a record of findings will be drawn up and the product will be returned for hygiene and health reasons.

6. Return shipping costs will be borne by the customer. The refund refers strictly to the value of the ordered products, not to shipping costs.

7. Responsibility for any damage caused during transport lies with the courier company or carrier, in accordance with applicable legal provisions. If the parcel is delivered damaged, the Customer must report the situation within a reasonable time and provide relevant evidence of the damage. After confirming the carrier's liability, the Seller will proceed to replace the affected product.

8. The courier will contact you by phone before delivery at the number provided when placing the order.

  1. 5. PARCEL INSPECTION AT DELIVERY

We recommend inspecting the parcel in the presence of the courier. If the parcel shows visible signs of damage, please refuse delivery or request that a Record of Findings be drawn up together with the courier company representative.

  1. 6. FAILED DELIVERY

If the courier is unable to find you at the indicated address, they will attempt one more delivery. If the second attempt also fails, the parcel will be returned to our premises and the round-trip shipping costs will be borne by the customer.

  1. 7. CONTACT DETAILS FOR DELIVERY ISSUES

SC BEST LINE EXPRESS SRL
VAT No.: RO32572680
Address: Strada Bistriței, Nr. 4, Suceava, Romania
Phone: 0761 321 034
Email: [email protected]
Working hours: Monday–Friday, 09:00–17:00