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Privacy Policy

This Privacy Policy describes how SC BEST LINE EXPRESS SRL collects, uses, stores and protects the personal data of users of the magazinuldeperuci.ro website, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national legislation (Law no. 190/2018).

The purpose of data collection is to inform Clients/Buyers about the status of their Account, including the validation, dispatch and invoicing of Orders, the resolution of cancellations or any issues relating to an Order, to the Goods and/or services purchased.

  1. 1. DATA CONTROLLER

SC BEST LINE EXPRESS SRL
VAT No.: RO32572680
Registered office: Strada Bistriței, Nr. 4, Suceava, Romania
Email: [email protected]
Phone: 0761 321 034

For any questions related to the processing of personal data, you can contact us at the email address above or in writing at our registered office.

  1. 2. CATEGORIES OF PERSONAL DATA COLLECTED

Depending on how you interact with our website, we may collect the following categories of data:

2.1. Data provided directly by you

  • First and last name
  • Email address
  • Phone number
  • Delivery and billing address
  • Billing details (VAT number, company name) — for orders placed by legal entities
  • IBAN code — for refunding the value of returned products
  • Content of messages sent via the contact form, email or phone

2.2. Automatically collected data

  • IP address
  • Browser type and operating system
  • Pages visited, time spent on site, source of access
  • Approximate location data (based on IP address)
  • Data stored via cookies (see Cookie Policy)

Note: We do NOT collect and do NOT store bank card data. Card payments are processed exclusively by authorised providers (payment processors), on their secure pages.

  1. 3. PURPOSES OF PROCESSING AND LEGAL BASIS

We process your personal data for the following purposes:

a) Processing and delivery of orders

Legal basis: performance of a contract (Art. 6(1)(b) GDPR)
Data processed: name, address, phone, email, billing details

b) Issuing invoices and fulfilling fiscal and accounting obligations

Legal basis: legal obligation (Art. 6(1)(c) GDPR) — Fiscal Code, Accounting Law no. 82/1991
Data processed: name, address, VAT number (for legal entities), billing details

c) Commercial communication (newsletter, offers)

Legal basis: explicit consent (Art. 6(1)(a) GDPR)
Data processed: name, email
You may withdraw your consent at any time, either via the unsubscribe link in the emails you receive, or by writing to us at [email protected]

d) Handling complaints and return requests

Legal basis: performance of a contract and legal obligation (GEO 34/2014, Law 449/2003)

e) Fraud prevention and website security

Legal basis: legitimate interest (Art. 6(1)(f) GDPR)

f) Statistical analysis and service improvement

Legal basis: legitimate interest, exclusively anonymised/aggregated processing

  1. 4. DATA RECIPIENTS

Your data may be shared with the following categories of recipients, exclusively for the purposes above and on the basis of GDPR-compliant processing agreements:

  • Courier companies: Fan Courier, Sameday, TNT/FedEx — for delivery
  • Authorised payment processors — for card transactions
  • Hosting and IT infrastructure service provider
  • Email marketing service provider (with consent)
  • Partner companies for instalment payments (Star BT, Garanti)
  • Accountant/accounting firm — for fiscal obligations
  • Public authorities — upon their request under the conditions of the law (ANAF, ANPC, courts)

We do NOT sell and do NOT rent your personal data to third parties for commercial purposes.

  1. 5. INTERNATIONAL DATA TRANSFERS

Data is generally stored on servers located in the European Union. Where certain providers (e.g. email marketing, web analytics services) process data outside the EU, the transfer is made exclusively to countries with an adequate level of protection or on the basis of Standard Contractual Clauses approved by the European Commission.

  1. 6. RETENTION PERIOD
  • Contract and invoice data: 10 years (fiscal/accounting obligation)
  • Newsletter data: until consent is withdrawn
  • User account data: for the duration of the account + 3 years from last activity
  • Login/security data: maximum 12 months
  • Contact form data: 3 years from last communication
  1. 7. YOUR RIGHTS UNDER GDPR

Under the General Data Protection Regulation, you have the following rights:

  • Right to information — to be informed about the processing of your data (this policy)
  • Right of access — to obtain confirmation and a copy of the data being processed
  • Right to rectification — to correct inaccurate or incomplete data
  • Right to erasure ("right to be forgotten") — to request the deletion of data under the conditions of the law
  • Right to restriction of processing — in certain situations provided by law
  • Right to data portability — to receive your data in a structured format or to transfer it
  • Right to object — to object to processing based on legitimate interest or for direct marketing
  • Right to withdraw consent at any time, without affecting the lawfulness of prior processing
  • Right not to be subject to automated decision-making, including profiling
  • Right to lodge a complaint with the ANSPDCP (www.dataprotection.ro)

To exercise any right, you can contact us at: [email protected]
We will respond within a maximum of 30 days of receiving your request.

  1. 8. DATA SECURITY

We apply appropriate technical and organisational measures to protect your data against unauthorised access, modification, disclosure or destruction. These measures include:

  • Secure SSL/TLS connection across the entire website
  • Restricted data access exclusively for authorised personnel
  • Regular backups and encryption of sensitive data
  • System monitoring for the detection of security incidents
  1. 9. COOKIES

Our website uses cookies for optimal functionality, analytics and content personalisation. Full details are described in the Cookie Policy, available separately on the website.

  1. 10. POLICY CHANGES

We reserve the right to modify this Privacy Policy. The updated version will always be available on the website, with the date of the last revision indicated. Substantial changes will be communicated to you by email (if you have an account) or through a visible notification on the website.

  1. 11. CONTACT AND COMPLAINTS

For any question, request or complaint related to the processing of personal data:

Controller: SC BEST LINE EXPRESS SRL
Email: [email protected]
Phone: 0761 321 034
Address: Strada Bistriței, Nr. 4, Suceava, Romania

National Supervisory Authority for Personal Data Processing (ANSPDCP)
B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, Bucharest
Phone: +40.318.059.211 / +40.318.059.212
Email: [email protected]
Web: www.dataprotection.ro